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How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Return Policy

Original sales receipt must accompany returns.

We accept returns for exchange or refund 10 business days after delivery of the product.

After 10 business days we may choose to offer an exchange or store credit.

Items must be in "new, unaltered and unused condition" without showing signs of wear or damage in any way

No returns on special orders or  custom orders

No Returns on Clearance or Closeout items

All returns are subject to a 15% restocking fee

Defective & Damaged Items

Defective Items are eligible for exchange for replacement item for 30 calendar days

Defective items are defined as an item that did not hold up to normal use.

If you receive an item which was damaged in shipping, please contact within 48 hours so that a shipping claim may be filed against the carrier.

Items damaged in shipping will be replaced after they have been returned and inspected

Josey Saddle Warranty

Warranties apply to the first owner and begin with the product is purchased from an authorized dealer. They are non-transferable


10-year warranty within the intended scope of use.

Saddles built before 2006 have a 5-year tree warranty from the date of original purchase


1-year warranty within the intended scope of use


1-year warranty within the intended scope of use

To file a warranty on a Martha Josey Saddle you may call the Western Store at 903-935-5358

or file directly with Circle Y Saddles at or 800-531-3600

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